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Free Shipping Spain (Peninsula)

Frequent questions

What is the collaboration with the Artisans like?

At the beginning of Selvatica, we set out to start an initiative that celebrates the people behind our pieces and creates opportunities for entrepreneurial artisans (for now in Peru).

We are 100% transparent with our artisans, we often work together to determine product costs based on skill level and the time it takes to produce, allowing for competitive pricing for the consumer, while also providing the best possible price for the craftsman.

We ensure compliance with fair trade standards and cover the cost of materials up front so artisans don't have to take out loans to complete the order.

How do you find the Artisans?

Selvatica's initiative requires finding artisan partners who are the best at what they do. This takes a lot of research, travel, and often a process of trial and error.

Many of our best relationships have been forged in the most unexpected circumstances. There is no specific formula for finding great people, we simply look for people who are enthusiastic and passionate about their craft.

Do you offer wholesale accounts?

Of course.

Send us more information to

Do you offer custom orders?

We can speak with the corresponding Community of Artisans about the possibility of creating a custom order, but always keeping in mind that any custom order will require a minimum value of 500 euros. If so, contact us at

What are the benefits of subscribing to the Newsletter?

You will be informed of all the news, promotions, discounts, new products and any important news.


How do I make sure I have made my purchase correctly?

Once the purchase is made, you will receive a confirmation email to your email. If you do not receive it, check that you have entered your email correctly and be sure to check your spam folder. If you have any questions, contact our customer service team at and we will be happy to help you.

What information should I provide in the purchasing process?

In addition to the required information, remember to provide us with the telephone number of the recipient of the package, so GLS can contact him and specify the time of delivery of the package if there is no one at home.

If my order is a gift, how do I fill in the data?

Name: the name of the person to be given.

Email: yours

Address: where the order must be delivered.

Mobile phone: that of the receiver of the package.

Observations: tell us that it is a gift and if you want us to include a card with a note from you, tell us what text and the bag.

Can I include a note in the package?

Yes, you must indicate the text in comments, within the purchasing process. We will include a card with your note in the package.

If my order is a gift, can I specify the delivery day?

Yes, as long as sufficient notice is given. We do not specify the exact time, since the delivery service is throughout the day, but we can close the delivery day. To do this, it is necessary to notify us at least 5 days in advance by email , and wait for our confirmation to make the purchase and ensure this point.

Can I pay by card if I don't have Paypal?

Yes, you can pay by card without having to have a Paypal account. At the end of your purchase, you can choose between the two options.

And if I don't have a card, can I place an order?

Yes, you could pay by transfer. Send us an email to so we can help you. The minimum order for payment by transfer is €100.

My order has arrived damaged. What can I do?

In that case, contact us at and we will replace the damaged products. You must send us photographs of the status of your order, both the packaging and the pieces, in order to make a formal claim to the transport company. Please note that we have 24 hours from receipt of the order to claim it, so you must contact us as soon as possible.

I place an order and it arrives with a wrong or missing piece

We put a lot of care and care into each order we prepare, but we also make mistakes. If your order has arrived without a product, notify us by email at within 24 hours of receiving your order. If we have made a mistake on a product, also write us an email. We will replace it at no additional cost to you, although you must send us the one that we sent you incorrectly in perfect condition, since we must put it up for sale again.


How much are the shipping costs?

Shipping costs are free on orders over €100 within the peninsula, if your order does not exceed €100 the shipping costs are €6.

To the Canary Islands, shipping costs are free from €150, if it does not exceed €150, shipping costs are €15.

To the Balearic Islands free on orders over €150 and if your order does not exceed €150 the shipping costs are €15.

To Ceuta and Melilla the shipping costs are free from €150 and if you do not arrive the shipping costs are €15.

How long will it take for my order to arrive?

Once the order is received, delivery will be between 1 to 4 business days.

How can I track my order?

We send you a confirmation email, with the tracking number and confirmation of your order and information. If there is an error, let us know, we will probably have time to solve it.

I have not received confirmation of my order, what can I do?

It may be due to a mistake in your email address. It is advisable that you contact us and we will solve it

My order does not arrive

Write to us at and we will contact the transport company to inform you about what happens with the delivery.

I have placed an order and I don't know if I have made a mistake in the shipping address

Please review and verify the purchase confirmation email with all the information after completing the purchase.

If your order has left the warehouse and you wish to change the delivery address, you must pay the shipping cost.


What is the return policy?

If you are not satisfied with any product in your order after receiving it, you have a period of 14 calendar days from the date of receipt to exercise the right of withdrawal, return or exchange,

In this sense, to exercise the right of withdrawal, return or exchange of the purchased product, the following conditions must be met:

  • The piece must be in perfect condition and with its original packaging. Likewise, it must be unused and must have all original labels intact.
  • We cannot accept returns on earrings unless they are defective for health and hygiene reasons.
  • With the exception of defective products, Selvatica Artesanía is not responsible for the costs of returning the products.
  • Refunds do not include shipping costs unless an item is deemed defective or damaged.
  • The order remains the responsibility of the customer until we receive the return in our warehouse. We always advise that you obtain proof of postage when returning an item as we can only issue a refund once we receive the goods or proof of postage is provided.

The return can be made by sending it by regular certified mail to the address that will be shown in the exchange process, or that we attach to you in the original shipment.

If you require it, contact us at and we will help you.

The shipping costs of the product to be returned are your responsibility.


You have a period of 14 calendar days from the date of receipt of the order to exercise the right of withdrawal, return or exchange, products made in accordance with the CUSTOMER's specifications or clearly personalized and/or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The right of withdrawal, return or exchange will not apply to said products.

If a product arrives faulty or damaged, you must make a claim for the products within 24 hours of receiving the order. The exchange will be made for the same product, and the product in poor condition must always be sent to our warehouses at no cost to the customer.

If you have more questions, need styling advice or anything else we can help you with, fill out this form.


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