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General conditions

These are the Terms and Conditions that regulate the contractual relationship of information, entertainment and acquisition of products that Selvatica Artesanía offers in its online store.

The website is owned by Selvatica Artesanía (hereinafter “the Website”), with headquarters at C/ Casado del Alisal 10, Madrid, Spain.

If you wish to contact Selvatica Artesanía you can do so in writing at the address provided above, or if you prefer, through the contact section of the Website, or the email address

Selvatica Artesanía makes this document available to users in order to comply with the obligations of Law 34/2002, on Information Society Services and Electronic Commerce, and to inform them about the Conditions of Use of the Website. Any person who accesses this Website undertakes to know and comply with the provisions of this text, as well as the other legal and commercial notices made available by Selvático Artesanía in the different links of the Website Selvética Artesanía reserves the right to modify the information on the Website, without the obligation to notify users in advance of said obligations.

Access and use of the Website attributes the status of User, which implies adherence to this Legal Notice in the version published at the time it is accessed. If you do not agree with it, you must refrain from accessing the Website or using the services provided through it.

If the User is a minor, they must inform their parents or guardians about this Legal Notice, the Privacy Policy and the Cookies Policy. They are the ones who must express their acceptance before using the Website or its services.

In particular, we recommend that you pay attention and read our policies related to the General Contract Conditions, Privacy Policy and Cookies Policy, especially before making purchases or providing us with your data. Access to certain Content, Products and/or Services offered through the Website may be subject to certain specific conditions that, depending on the case, replace, complete and/or modify this Legal Notice. Therefore, prior to accessing and/or using said Content, Products and/or Services, the user must also carefully read the corresponding particular conditions. In the event of a discrepancy between what is established in this Legal Notice and the particular conditions of each specific service, the provisions of the latter will prevail.


The User agrees to use this website only to make legally valid queries or orders and not to make any false or fraudulent order. Otherwise, we will be authorized to cancel it and inform the relevant authorities. The User must not make any prohibited use of this website, meaning, among others, intentional introduction of viruses, Trojans or any other technologically harmful material. We will not be responsible for any damage or loss that affects your computer as a result of the previous actions, or the use of this website or the downloading of content from it or to which it redirects.

Selvatica Artesanía is not responsible for the misuse or misappropriation of the contents or information published on the Website. The User acknowledges and accepts that all information and/or content accessed through the Website is for his or her sole and exclusive personal and non-transferable use. The transfer to third parties of any type and form of all or part of the information and/or content to which the user may have access through the Website is prohibited.


Some of the services offered through the Website are reserved for registered users, such as, for example, making and monitoring purchases. The user who wishes to register on the Website must complete the registration form that will be provided by Selvatica Artesanía through the Website itself, and choose a password to access the restricted areas that require prior identification.

Selvatica Artesanía is committed to treating and processing all data of registered users in accordance with the Privacy Policy .

The user undertakes to provide true, accurate and complete data, as well as to update all data provided so that it remains true, accurate and complete. At any time you can modify the details of your customer record (change of address, telephone number, etc.) or ask us to remind you of your password if you have forgotten it.

The passwords of each user are personal and should not be used by third parties, and others are not allowed to use them under the risk of identity theft. The user undertakes to safeguard and use their password diligently, as well as to immediately notify Selvástica Artesanía of any event, such as theft, loss, or unauthorized access, that allows improper use thereof, in order to to proceed to its immediate cancellation. Selvatica Artesanía will not be responsible for the consequences derived from the improper use of access codes.

The registered user acknowledges that he or she has read and understood the terms and conditions of this Legal Notice and the registration conditions included therein, and that he or she agrees to comply with all its provisions. Likewise, you acknowledge that you have read and accepted the privacy policy.


In application of article 20 et seq. of Law 34/2002, of July 11, on information society services and electronic commerce, Selvatica Artesanía does not send commercial communications by email unless it has the express authorization of the recipient. from the same. In any case, the user can request that commercial information not be sent through the customer service channels at any time or by writing to us at the email address


Selvatica Artesanía offers a limited and revocable license to access and use our website, in accordance with these General Conditions of Use. This license does not include the right to collect or use information from the website for purposes prohibited by us, such as competing with Selvástica Artesanía , use Selvatica Artesanía content in any way or save a partial or total copy of our websites.


As a client, you can always contact to transmit any complaint, suggestion or claim arising from the provision of our services. To facilitate your process, we ask that you always provide us with the invoice number. We undertake to respond to requests within a period of 15 business days, from the date on which they have been properly received.


21% VAT will be applied to all our services, according to applicable regulations.


We exclude any liability for damages of any kind that may be due to the lack of availability or continuity of operation of our websites. We also decline any type of responsibility derived from the misuse or inappropriate use of our products.


We reserve the right to modify any aspect of these General Conditions, including our prices, accepted designs or rejectable content.


These general conditions are ruled by the Spanish Law.

Regarding the resolution of possible disputes, the parties agree to submit to consumer arbitration established by regulation, waiving any other jurisdiction that may apply to them.

For any other dispute that may arise and that is not subject to mandatory arbitration, the parties undertake to submit to the courts and tribunals with jurisdiction in Madrid, waiving any other jurisdiction that may apply to them.


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